Public Health

The Care and Crisis Help Line


Text: 741741

The Care and Crisis Helpline is a program of the Orleans and Genesee County's Mental Health Departments. It is a free and confidential, 24/7 crisis helpline answered by skilled “listeners.” It provides a safe and non-judgmental source of support for individuals in any type of crisis.

Paul Pettit Image

The mission of the Orleans County Health Department is to empower county residents to achieve optimal health, wellness and safety, both individually and as a community, through innovative leadership, advocacy and education.

The Orleans County Public Health Department works every day to ensure the safety of the water we drink, the food we eat, and the air we breathe. Members of a community may not always see the work done by local health departments, but people live healthier lives and are safer because of the work of local health departments. 

The Orleans County Public Health Department helps create and maintain conditions in communities that support healthier choices in areas such as diet, exercise, and tobacco. They lead efforts that prevent and reduce the effects of chronic diseases, such as diabetes and cancer. They detect and stop outbreaks of diseases like measles, tuberculosis, and foodborne illnesses. They protect children and adults from infectious diseases through immunization. The Orleans County Public Health Department also conducts programs that are shown to effectively make communities healthier. Some programs include: 

  • Environmental Health - Enforce health and safety laws having to do with food, lead, animal bites, drinking water, sewage, children’s camps, campgrounds, public swimming pools / beaches, migrant labor housing, hotels, sale of cigarettes to minors and smoking indoors
  • Health Education - Promoting health, safety and healthy lifestyles. Services are provided through free resources & referrals, public programs, speakers, in-service trainings, social media, etc.
  • Public Health Emergency Preparedness / VALOR - Works towards a prepared and resilient community through planning, drills and exercises under the Public Health Emergency Preparedness Program. Responds to existing and emerging public health threats. Oversees Orleans County VALOR Medical Reserve Corps.
  • Public Health Nursing - Control & investigation of diseases that are able to be passed from person to person, Sexually-transmitted infections, HIV/AIDS, confidential testing and/or follow-up for TB, Lead poisoning prevention, immunization clinics, flu clinics, maternal & child health visits. When Needed and Ordered by the Health Care Provider, certain Public Health nursing services may be provided in the home. 
  • Weights & Measures - The purpose of the Weights and Measures Department is to stand between the buyer and seller to see that the interests of both are safeguarded. 

Regular hours:  Monday - Friday 8:00 a.m. - 4:00 p.m.


Paul A. Pettit, MSL, Director
14012 Route 31 West
Albion, NY 14411 
585-589-3278 Phone 
585-589-2873 Fax


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