The Care and Crisis Help Line


Text: 741741

The Care and Crisis Helpline is a program of the Orleans and Genesee County's Mental Health Departments. It is a free and confidential, 24/7 crisis helpline answered by skilled “listeners.” It provides a safe and non-judgmental source of support for individuals in any type of crisis.

The Director and VSO are Accredited by the Department of Veterans Affairs, Through the American Legion and Veterans of Foreign Wars and as a Department of Veterans Affair Affiliate such, is authorized to present claims for further development, institute appeals from Department of Veterans Affairs' decisions and follow through to final disposition with representation at the Court of Veterans Appeals, Washington, D.C.

The Director being a Department of Veterans Affairs' Affiliate has the capabilities with remote access Tracking and Submission Processing to provide current information to the Veteran or Dependent.   

The benefits that the Agency makes application for and represents veterans, their dependents, widows and orphans include: Compensation (service connected disabilities), Pension (non-service connected), Burial Benefits, Dependent Independent Compensation , Survivor Death Pension, Federal Grave Markers, Department of Veterans Affairs Insurance Claims, Annual income questionnaires, Department of Veterans Affairs Home Loan Guaranty, Property tax exemption, Veterans Health Administration Enrollment applications, , Replacement of lost documents (separation papers, marriage, birth, death, divorce, etc.),Counseling for Education and Training Benefits, Application for Federal & NYS medals, employment rights and information, New York State Blind Annuity, Reduced NYS Hunting & Fishing Licenses if more than 40% Service connected Disabled , Lifetime Liberty NYS  Parks pass applications if 40%.Service connected disabled. Contacts with NYS Department of Labor Veteran Service representative.

Our office has a Dedicated Veteran Resource room for Veterans in need to access the Internet to log on to E-Benefits and My Healthy Veteran to navigate VA healthcare, prescriptions, and Veteran Benefits Information.

The Director is also designated as Burial Officer and is responsible for the interment of any honorably discharged member of the Armed Forces of the United States who died in Orleans County leaving no funds or insurance sufficient to pay funeral and burial expences of such Veteran and such Veteran has no next of kin or person of record previously designated to control his or her final disposition pursuant to section four thousand two hundred one of the public health law.  

Nancy K. Traxler, Director & VSO                                          Alana J. Monska

Accredited with American Legion & VFW                                   
13996 Route 31 West                                                                  13996 Route 31 West
Albion, New York 14411                                                            Albion, New York 14411
Phone: (585) 589-3219                                                                Phone : (585) 589-3219

Fax: (585) 589-2833                                                                    Fax : (585) 589-2833