Adult Protective Services

Telephone Number: 585-589-3255

APS is a mandated service provided by local social services districts. It involves intake, investigation and assessment of referrals of abuse, neglect, and financial exploitation of impaired vulnerable adults who live in the community. APS workers develop services plans for eligible clients to remedy physical abuse, sexual abuse, emotional abuse, neglect, financial exploitation, or to address unmet, essential needs of adults.

APS serves adults (age 18 and older) who, due to physical or mental impairments:

  • are unable to protect themselves from abuse, neglect, financial exploitation or other harm;
  • have no one available who is willing and able to assist responsibly.

Services provided (directly or through referral) may range from safety monitoring, linkages with other service providers (health, mental health, aging, etc.), assistance in obtaining benefits, informal money management, to appointment as a representative payee, to petitioning a court for appointment as a guardian or for some other legal intervention.

NY State - Adult Protective Services