Orleans County DSS Say HEAP Season Begins November 1

The Orleans County Department of Social Services (DSS) today announced that the 2023-2024 Home Energy Assistance Program (HEAP) application window will open on Wednesday, November 1, 2023.  Applications have already been sent to qualified individuals that received HEAP last year.  HEAP assistance has a tentative end date of March 15, 2024.

Applications for furnace repair or replacement are being accepted now.  Applications for an emergency other than your heating source will be accepted beginning January 2nd 2024 through March 15th 2024. 

“The cold days are just around the corner and we know many families across the county rely on HEAP to help keep their homes warm,” said DSS Commissioner Holli Nenni.  “That’s why we want to get the word out about how to apply for the program.”

According to Commissioner Nenni, if you received a benefit through a HEAP case last season you may apply now through www.myBenefits.ny.gov or submit your completed application along with necessary documentation to the Department of Social Services, 14016 Rt. 31 W. Albion, NY 14411.  If you are currently a Public Assistance or SNAP recipient you should automatically receive your HEAP benefit through your case. Please be sure your worker has accurate vendor and account information to prevent a delay of your HEAP grant.

For those applying for the first time, a phone interview is necessary which cannot be done until after November 1st.  Applications will then be available in Albion at the County Office Building, Path stone, Community Action, or Ministry of Concern; at the Community Center in Holley; and at Lee-Weldon library in Medina or you can apply online at www.myBenefits.ny.gov.

For questions or to set up an appointment for after November 1, please call 589-3182. If you are over age 60, please call the Office for the Aging at 589-3191.  More information about HEAP and other assistance programs is available at www.myBenefits.ny.gov.